Last updated: August 6, 2026

What you can pay with at Lily Wellington, in which currency, and what becomes of your card details.

Accepted payment methods

• Visa
• Mastercard
• Maestro
• Apple Pay
• Google Pay

That is the full list, and it matches the payment icons shown on the site. Anything not named here cannot be used at our checkout.

Currency

Every price on this store is displayed and charged in US dollars (USD), including shipping upgrades. Applicable taxes and charges are calculated and shown at checkout before you confirm, so the amount you approve is the amount taken.

If your card or bank account is held in New Zealand dollars or any other currency, your bank performs the conversion at its own rate and may add a foreign transaction fee. Those charges are set by your bank, do not come to us, and are not refunded by us. It is worth knowing this before you order.

Payment precedes dispatch

Nothing is picked or packed until payment has been confirmed. An order whose payment has not cleared simply waits. When you pay by card, the amount may be reserved as the order goes in, with the charge settling afterwards.

Security

The entire site is served over an encrypted SSL connection, which you can verify yourself from the padlock in your browser and the HTTPS prefix in the address bar.

Payments are processed by providers certified against the PCI DSS standard. Full card numbers never reach us and are never stored by us. What we hold is billing and delivery details, the contents of the order, the payment status, a transaction reference and the last four digits of the card — enough to identify a payment and not enough to make one.

Payment data and privacy

Payment-related personal information is never sold, rented or passed on. How we treat personal information generally is set out in our Privacy Policy, which is written to the Privacy Act 2020.

Refunds

Money always returns by the route it came — to the card or account used for the original payment. It cannot be sent somewhere else. Timings, conditions and what is not refundable are in our Returns & Refund Policy.

Declined payments

Automated fraud screening runs on every transaction, and both that screening and your own bank can refuse one. We cannot see a bank's reasoning — only they can explain it. Where a genuine payment is refused, write to us and we will investigate from our side.

Chargebacks and fraud checks

We dispute chargebacks that are unauthorised or fraudulent, submitting the carrier's delivery evidence in support. Orders that trip our fraud checks are held for verification, and we contact you before cancelling anything; a legitimate order is released as soon as it is confirmed.

Changes

If our accepted methods or providers change, this page is updated and so is the date at the top.

Contact

Lily Wellington
USEEMALL LTD — Company No. 13324887
Company address: Flat 4, 4 Conyngham Road, Manchester, M14 5SA, England
Returns address: sent to you by email once your return is approved
Email: support@lily-wellington.com
Customer service hours: Monday to Friday 09:00–17:00 (NZST) · Saturday and Sunday 10:00–17:00 (NZST)
We aim to reply within 24 hours.